When facing a mental health crisis, an individual’s needs do not take a break. Neither do we, this is where our 24-Hour Support services come in. These around-the-clock resources include an on-site supervisor who is available Monday-Friday during regular business hours. After hours (nights and weekends), our compassionate and skilled floating staff members move from site to site, engaging with residents and addressing concerns.
That means there are no gaps in care. Our floating staff and supervisors all have 24/7 access to consultation from nurses who can respond to any health-related issues or questions. Our philosophy: Offer structured, proactive support backed by comprehensive urgent and emergency response measures. That translates to peace of mind both for our residents and for their loved ones. Here’s more about what that means at Genus Services.
- Our staffing structure promotes the availability of general reassurance for our members. This support is aimed at symptom reduction, decreasing anxiety and proactively preventing escalation.
- When needed, our workers initiate contact aimed at circumventing emergencies, de-escalating crises, solving problems and disputes, and other non-crisis interventions.
- We also offer support for emergencies. Our goal is to avoid unnecessary use of 911 services, Crisis Residential Units (CRU) and/or undesirable coping alternatives (e.g., alcohol use). These interventions can occur via phone or in person as needed. Life-threatening situations are always referred immediately to 911 or CRU.